Hours of Operation
Due to the COVID-19 pandemic, our Northlake Mall and Concord Mills offices are temporarily closed until further notice. With this in mind, we're still able to process contact lens orders. If you need further assistance, please email firstname.lastname@example.org. Lastly, if you're experiencing a true eye emergency, please call 911.
24 Hour Cancellation & "No Show" Policy
Each time a patient misses an appointment without providing proper notice, another patient is prevented the opportunity to receive eye care. Therefore, Northlake Eye reserves the right to charge a fee of $50.00 for all missed appointments (“no-shows”) and appointments which, absent a compelling reason, are not canceled with a 12-hour advance notice.
“No Show” fees will be billed to the patient. This fee is not covered by insurance and must be paid prior to your next appointment. Multiple “no shows” in any 12 month period may result in termination from our practice.
Thank you for your understanding and cooperation as we strive to best serve the needs of all of our patients!