Northlake Eye COVID-19 Reopening Safety Protocol
Updated: May 18
Since closing our office in late March, we've been looking forward to the day that we can safely reopen for the people of our community!
We're excited to announce that our Concord Mills office is now open and our Northlake Mall office will reopen on Tuesday, May 26th.
To ensure a safe and enjoyable experience for our patients and eye care team, we're putting into place the following protective measures upon reopening.
Patient safety measures
We're screening patients, visitors, and staff members for symptoms of COVID-19 upon their arrival at the facility, including utilizing non-contact temperature readers (when necessary). If taken, patient temperatures will be documented as part of their record. Any staff member showing signs of COVID-19 will not be permitted to work and will be referred to an appropriate healthcare provider. Patients and visitors exhibiting signs of COVID-19 will be rescheduled, unless an emergency dictates otherwise, and referred to an appropriate healthcare provider.
When scheduling appointments, we're discussing with patients the need to reschedule their appointment if they develop fever or symptoms of COVID-19 leading up to the time of their appointment.
Signs will be posted on the front door/window stating that any patient who has a fever or cough must reschedule their appointment.
Patients must wear cloth face coverings or masks at all times while inside the office. However, masks and cloth face coverings should not be placed on young children under age 2, anyone who has trouble breathing, or anyone who is unconscious, incapacitated, or otherwise unable to remove the mask without assistance.
Physical distance measures
We're implementing physical distancing measures to limit close contact between individuals inside the practice. Patients must maintain six feet of distance between each other when practical.
We're engaging in strategies to manage patient flow and maintain physical distancing via the following:
Requesting that companions remain outside of the office and not accompany the patient unless they are a parent/guardian of the patient OR they are a caregiver and need to assist the patient.
Limiting “walk-ins” for the office to prevent overcrowding.
Allowing as many staff members as possible to work from home.
Continuing to offer telemedicine services when appropriate via Doxy.me.
Infection control and disinfection practices
Hand sanitizer and other sanitary products will be readily available for employees and patients upon entering the practice.
Germicidal wipes will be used to clean exam chairs and all equipment after every patient encounter.
Regular cleaning will be performed to enhance the environmental disinfection of commonly touched surfaces, such as workstations, counters, railings, door handles, clipboards, pens, chairs, and other public area surfaces.
All doctors and staff members that physically interact with patients are required to wear a surgical mask or N95 (when readily available) when interacting with patients.
Doctors and staff members will wash their hands before and after each patient encounter.
A breathing shield will be used on the exam room slit lamp to decrease germ transmission.
All books, magazines, and reading material will be removed from the office.
We're in this together!
Our team looks forward to resuming the high-quality eye care you deserve! While we're all adapting to a "new normal", we're eager to serve you and optimistic about the future!
If you have any questions about our COVID-19 safety protocol, please feel free to reach out to us at email@example.com. Thank you!
- The Northlake Eye Team