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Office Policies

24-hour cancellation and "no show" policy 

Each time a patient misses an appointment or reschedules without providing proper notice, another patient is prevented the opportunity to receive eye care.


Therefore, Northlake Eye reserves the right to charge a fee of $50.00 for all missed appointments (“no-shows”) and appointments that, absent a compelling reason, are not canceled with 24-hour advance notice.


“No show” fees will be billed to the patient. This fee is not covered by insurance and must be paid prior to your next appointment. Multiple “no shows” in any 12-month period may result in termination from our practice.

Appointment grace period

We respect your time and in return ask that you respect the time of our eye care team. This includes their ability to take lunch and leave the office to spend time with family.


As a result, we do not have a grace period for the last appointment of the morning or afternoon. With this in mind, we ask that all patients arrive 15 minutes prior to their appointment time to ensure intake paperwork and insurance information are completed appropriately.

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Zero Tolerance Policy

Aggressive behavior is not tolerated at any Northlake Eye facilities. Incidents may result in removal from Northlake Eye facilities and prosecution.


Examples of aggressive behavior include:

  • Verbal harassment, threats, or abusive language

  • Gestures Racist or derogatory comments directed at others

  • Sexual language directed at others

  • Failure to respond to staff instructions.

  • Physical assault

Thank you for your understanding and cooperation as we strive to maintain a safe practice environment and work to best serve our patient's eye health and vision care needs!

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